Refund policy
At MorningSip, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return process.
1. 30-Day Free Returns
We offer free returns within 30 days of delivery. To be eligible, items should be unused or gently used, clean, and include original packaging whenever possible.
2. Return Eligibility
You may request a return if:
- You received the wrong item
- Your product arrived damaged or defective
- The item differs significantly from its description
- You no longer want the item (subject to eligibility)
Customized or personalized products cannot be returned unless they arrive damaged or defective.
3. How to Request a Return
Email support@MorningSip.store with:
- Your order number
- Your full name
- A brief explanation
- Photos if the item is damaged or incorrect
Our team will provide return instructions within 24 business hours.
4. Refunds
After your returned item is received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
5. Exchanges
If you receive a defective or incorrect product, we'll gladly replace it at no additional cost whenever applicable.
6. Order Cancellations
Orders may be cancelled before shipment for a full refund. Once shipped, orders must follow our standard return process.
7. Contact Us
MorningSip
4306 City Hall Ave
Montreal, QC H2W 2H4
Canada
Email: support@MorningSip.store
Phone: (705) 977-5243
We're committed to making every purchase worry-free and appreciate your trust in MorningSip.